eQuality :

Quality audit has been a key part of Operation ASHA’s methodology since the beginning. Recently, it was also turned into an application and put on a tablet. The auditor visits the center or travels with the CHW on his motorcycle. He observes the work, asks questions and interviews patients. Based on this, the application awards a score, which is used to pay incentives to CHWs every month. This motivates them to maintain high quality.

 

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